"A customer is the most important visitor to our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so." (Mahatma Gandhi)Our customer service and support is driven by these very words of Mahatma Gandhi which he delivered in his speech in South Africa in the year 1890. As a business we are fully committed to provide the best possible service at every point to all our customers. It is our sincere commitment that we want to not just meet, but far exceed our customers expectations when it comes to customer service and support.
Our Vision is to offer the best products and services to our customers. To always exceed customer expectations resulting in customer delight. Our mission is to provide highest possible quality at the right price.
We exist because of our customers and we are very grateful to our customers who have made us what we are today. We now strive to take our business to the next level so that we can serve our customers even better and continue to keep them fully satisfied.
The fact that many of our customers are children means we have to strive to be patient, friendly and polite, even when they are taking a while deciding what to spend their 10p on, to them (and us) it is just as important as the adult with a £5 order, please be patient if you are behind one of our little friends who may be taking a while.